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Orders are typically shipped within 1-2 business days, not including Bank Holidays. If your order contains any pre-order item(s), it will take a little longer. We will do our best to ship your order as fast as possible!
In the first instance, please check your spam / junk folder. If the confirmation email is still not found, contact us at customerservice@cribbe.co and we will assist you in verifying your order status.
Once your order has been confirmed, cancelling isn't possible. To initiate a return, please contact us at customerservice@cribbe.co with your Order Number, and we will assist you with returns in accordance with our Returns Policy.
Please email us at customerservice@cribbe.co with your Order Number and clear photos of the damaged or defective item. We will assess the situation and provide instructions on how to proceed.
Please contact us at customerservice@cribbe.co with your order number, and details of the incorrect item received. We will provide instructions for exchange or return.
To track the status of your order, please use the tracking number provided in the shipping confirmation email. For Pre-Order items, the estimated time for delivery is provided in the product description.
Yes, we ship worldwide! Shipping rates differ in each region, view the checkout page for the correct costs.
Shipping labels are occasionally created before the items are shipped, leading to delays in tracking updates. If you encounter any such delays, please contact us at customerservice@cribbe.co
Once your order has not been confirmed, you can not amend the shipping address. If you have any queries, contact us at customerservice@cribbe.co with your order number.
If the item doesn't fit or just doesn't work, you can return your order within 14 days from the delivery date. You can find all the info in our Returns and Refund Policy
If you wish to exchange you can return the item you don't want, in accordance with our Returns and Refunds Policy and you can then order a new item yourself from our website!
Do check with neighbours to see if your order has been delivered to them, or at a pickup point. If you still haven't found your order, please refer to your Tracking info received via email and contact the carrier.
Please refer to our Returns and Refund Policyfor detailed information on how to return an item or order.
